Last updated: 26 February 2026

This Privacy Policy explains how MASYL TRANS LTD (“we”, “us”, “our”) collects, uses, and protects your personal data when you use this website or contact us.

1. Who we are (data controller)

Company: MASYL TRANS LTD
Company No.: 08763075
Registered office: Enterprise House, Ocean Village, Southampton, England, SO14 3XB
Email: info@thebestmotorbikedelivery.co.uk
Phone: +44 7704 929282

We are the “data controller” for the personal data described in this Privacy Policy.

2. What personal data we collect

We may collect and process the following types of personal data:

Data you provide to us

• Contact details: name, phone number, email address
• Delivery details: pickup postcode, dropoff postcode, preferred dates
• Vehicle details: make/model and any notes you provide
• Auction details (if relevant): site name (e.g., Copart, BCA), reference/lot details you provide
• Messages you send to us via WhatsApp, forms, email, or phone

Data we collect automatically

When you use our website, we may collect:

• Device and usage data (for example, pages visited, approximate location, browser, device type)
• Cookie and similar technology data (see Cookies section)

3. Why we use your data (purposes)

We use your data to:

• Provide quotes and confirm availability
• Arrange and manage motorcycle transport services
• Communicate with you about your enquiry or booking
• Improve our website and understand how visitors use it
• Measure advertising performance and improve our marketing (Google Ads)
• Prevent fraud and keep our website secure
• Meet legal, tax, or regulatory obligations

4. Lawful bases (UK GDPR)

We process personal data under these lawful bases:

• Contract: when processing is necessary to provide a quote, arrange a booking, or deliver services you request.
• Legitimate interests: to run and improve our business, respond to enquiries, maintain security, and understand how our site performs.
• Consent: for non-essential cookies and marketing/advertising cookies where required (you can change your choices any time).
• Legal obligation: when we must keep records for legal, accounting, or tax purposes.

5. WhatsApp and communications

If you contact us on WhatsApp, your messages and any personal data you share are processed to respond to your enquiry and provide our services. WhatsApp is provided by Meta Platforms and may process data according to their own policies. Please only share information that is necessary for your quote or booking.

6. Google services, analytics, and advertising

We use Google tools via Google Site Kit and related services. Depending on what is enabled on the site, this may include:

Google Analytics

Used to understand how visitors use the website (for example, which pages are visited). This helps us improve the site and user experience.

Google Search Console

Used to monitor the site’s presence in Google Search and fix technical issues. Search Console does not normally identify individual visitors to the site.

Google Ads and conversion tracking

If we run Google Ads, we may measure actions taken on the site (for example, submitting a quote form, clicking a contact button) to understand whether ads are working and to improve campaigns.

Remarketing (if enabled)

We may show ads to people who previously visited the website. This uses cookies or similar technologies where required by law.

Google may process data as a separate controller for some of these services. You can learn how Google uses data from sites that use its services in Google’s “partner sites” information.

7. Cookies and similar technologies (UK PECR)

Cookies are small files stored on your device. UK rules require that we:

• Tell you about cookies and what they do
• Get consent for non-essential cookies (for example analytics and advertising cookies)

Cookie choices

When you first visit the website, you will be asked to set your preferences for non-essential cookies. You can change your choices at any time using the cookie settings on the website (if available), or by adjusting your browser settings.

Essential cookies

These are required for the website to function properly. They do not require consent.

Analytics and advertising cookies

These help us understand website use and measure or improve advertising. These cookies are only used where permitted and where required consent has been given.

8. Who we share your data with

We only share personal data when needed for the purposes above, for example with:

• Service providers who help us run the website (hosting, security, performance)
• Google services (Analytics, Ads, Search Console) where enabled
• Professional advisers (accountants, legal advisers) where necessary
• Authorities or regulators where required by law

We do not sell your personal data.

9. International transfers

Some of our service providers (including WhatsApp/Meta and Google) may process data outside the UK. Where this happens, transfers are protected using appropriate safeguards required under UK GDPR (for example, standard contractual clauses or other approved mechanisms).

10. How long we keep your data

We keep personal data only as long as needed:

• Enquiries and quotes: typically kept for up to 12 months to manage follow-ups and records
• Bookings and service records: kept for up to 6 years for tax and legal obligations
• Analytics/advertising data: kept according to the settings in our tools and cookie preferences

We may keep data longer if required by law or to resolve disputes.

11. Your rights

Under UK GDPR you have rights, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (in certain situations)
• Restriction of processing (in certain situations)
• Objection to processing based on legitimate interests
• Data portability (in certain situations)
• Withdraw consent at any time (where we rely on consent)

To exercise your rights, contact us at: info@thebestmotorbikedelivery.co.uk

12. Security

We take reasonable steps to protect your personal data against loss, misuse, and unauthorised access. No method of transmission or storage is 100% secure, but we work to keep your data safe.

13. Children

Our services and website are not intended for children, and we do not knowingly collect personal data from children.

14. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to resolve it.

You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO)
ico.org.uk

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the “Last updated” date shown at the top.