Last updated: 26 February 2026

These Terms & Conditions (“Terms”) apply to the use of this website and to services provided by MASYL TRANS LTD (“we”, “us”, “our”). By using this website or booking our services, you agree to these Terms.

1. Company details

Company: MASYL TRANS LTD
Company No.: 08763075
Registered office: Enterprise House, Ocean Village, Southampton, England, SO14 3XB
Email: info@thebestmotorbikedelivery.co.uk
Phone: +44 7704 929282

2. Services

We provide motorcycle transport services in the UK, including (where available) door-to-door delivery, trade collections (dealers/garages/workshops), and auction/salvage collections (e.g., Copart/BCA). Service availability depends on route, schedule, and operational constraints.

3. Quotes and pricing

• Quotes are provided based on the information you give us (including pickup and delivery locations, vehicle make/model, size/condition, timing, and any access restrictions).
• Quotes may change if the information provided is inaccurate or incomplete, if the bike condition differs from what was described, or if requirements change (e.g., waiting time, access issues, ferry charges).
• Unless we state otherwise, a quote is valid for 7 days.

4. Bookings and acceptance

• A booking is confirmed only when we explicitly confirm it in writing (WhatsApp, SMS, or email) and any required payment is received (if applicable).
• We may refuse a booking if we cannot safely or legally complete the job.

5. Customer responsibilities

To help us provide the service smoothly, you agree to:

• Provide accurate pickup/delivery addresses and postcodes, contact details, and timing requirements.
• Ensure the motorcycle is available for collection at the agreed time.
• Ensure safe access for loading/unloading (including parking access, gates, height restrictions, or security procedures).
• Provide any keys needed to move or secure the motorcycle (where applicable).
• Inform us in advance about anything that could affect collection or delivery (non-running bike, modifications, limited steering lock, alarms/immobilisers, loose parts, etc.).

6. Vehicle condition and preparation

• The motorcycle should be in a condition suitable for safe transport.
• Any loose items or accessories should be secured or removed.
• Documents and small parts can be transported when agreed. You remain responsible for ensuring items are properly packaged and clearly identified.

7. Collection from auctions / salvage sites

• Auction and salvage collections may be subject to site rules and release procedures.
• You are responsible for ensuring the vehicle is released for collection and that we have any information required by the site (reference/lot number, release confirmation, contact person).
• Waiting times caused by site delays may affect delivery timeframes.

8. Pre-purchase checks (where offered)

If a pre-purchase check is requested (e.g., for an online purchase):

• The check is limited to a basic visual check and confirmation of the items/documents you ask us to verify.
• We may send photos and information, but we do not guarantee the mechanical condition or full history of the vehicle.
• You remain responsible for your purchase decision.

9. Delivery times

• We aim to meet agreed times, including next-day delivery on many routes.
• However, delivery times are estimates and can be affected by traffic, weather, road closures, accidents, site delays, and other factors outside our control.
• We are not liable for losses caused by delays beyond our reasonable control.

10. Payments

• Payment terms will be confirmed at the time of booking.
• Where VAT applies, it will be added to the invoice.
• If payment is not made as agreed, we may delay collection/delivery or cancel the booking.

11. Cancellations

If you need to cancel or reschedule:

• Please notify us as soon as possible.
• If a driver is already dispatched, or cancellation is late, we may charge a reasonable fee to cover costs (including travel time and mileage).
• Any non-refundable third-party costs (e.g., ferry charges) may also be payable.

12. Insurance and liability

• We hold Goods in Transit insurance up to £25,000 (subject to policy terms and conditions).
• Our liability for loss or damage is limited to the extent covered by our insurance and applicable law.
• We are not responsible for:
  • Pre-existing damage or condition issues
  • Normal wear and tear
  • Mechanical or electrical failures
  • Loss/damage to unsecured loose items not agreed for transport
• Any damage must be reported to us as soon as reasonably possible after delivery.

13. Force majeure

We are not liable for failure to perform or delays caused by events beyond our reasonable control, including severe weather, accidents, road closures, industrial action, and acts of government.

14. Website use

• The website content is provided for general information. We may update content at any time.
• You must not misuse this website (including attempting to access restricted areas or introducing malware).
• We may suspend or withdraw the website without notice.

15. Intellectual property

All website content (text, logos, graphics) is owned by or licensed to us. You may not copy or reuse it without our permission.

16. Privacy

Our use of personal data is explained in our Privacy Policy.

17. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

18. Contact

If you have questions about these Terms, contact us:
info@thebestmotorbikedelivery.co.uk | +44 7704 929282